Terms & Conditions

01 /Acceptance of terms

These terms govern your use of the website at supersonic.agency (the “Website”) and, unless a separate written agreement says otherwise, the services Supersonic provides (the “Services”). By using the Website or engaging us, you agree to these terms.

If you are acting on behalf of a business or organisation, you represent that you have authority to bind it. If you do not agree to these terms, do not use the Website or engage the Services.

02 /Definitions

• “Supersonic”, “we”, “us”, “our” means Supersonic, the Australian business operating at supersonic.agency.
• “Client”, “you”, “your” means the individual or organisation using the Website or engaging the Services.
• “Services” means our brand, advertising, automation and AI work, including the audit, any build and any ongoing monthly service.
• “Engagement” means any scope of work agreed between you and us in writing.
• “Deliverables” means the systems, workflows, creative, copy and documentation we produce for you under an Engagement.
• “Quote” means a written price for an Engagement.

03 /How our services work

We work in a fixed sequence, and each step is optional until you commit to it:

• Free 15-minute call. A short call to understand your business. Free, with no obligation on either side.
• On-site audit. A paid engagement, currently $1,000, in which we come on-site, map your enquiry-to-handover workflow, rank your automation opportunities by return, review data privacy and security, and hand you a step-by-step plan with a fixed quote for the build. The plan is yours to keep whether or not you build with us.
• The build. Quoted from the audit plan and agreed in writing before work begins.
• Ongoing service. Once live, your systems run under one predictable monthly cost agreed in writing, covering operation, monitoring and support.

We do not sell subscription tiers or off-the-shelf packages. Every build is quoted individually from the audit plan.

04 /Use of the website

You agree not to:

• Use the Website for any unlawful purpose
• Attempt to gain unauthorised access to any system or data
• Interfere with or disrupt the Website or its infrastructure
• Scrape, harvest or extract data from the Website by automated means
• Submit false or misleading information through our forms

05 /Assessment and site chat

The Sales Engine Score assessment produces a general, indicative result based on the answers you give. It is not business, financial or legal advice, and you should not rely on it as such.

The site chat is powered by an AI model. Its replies are generated automatically, may contain errors and do not form part of any contract. Prices, scope and commitments are binding only when we confirm them in writing. Our Privacy Policy explains how chat data is processed.

06 /Engagements and quotes

Each Engagement is defined by a written scope and Quote. A Quote is valid for the period stated on it. If an Engagement is covered by a separate signed agreement, that agreement prevails over these terms to the extent of any inconsistency.

Changes to scope are agreed in writing and may change the price or the timeline.

07 /Fees and payment

• All prices are in Australian dollars and exclude GST unless stated otherwise.
• The audit fee is payable as set out on the relevant invoice.
• Build fees are payable according to the schedule in the Quote.
• The monthly service fee is invoiced in advance unless agreed otherwise.
• Third-party costs, including advertising spend, SMS and telephony charges and software licences, are charged by those providers directly to accounts you own and are your responsibility.
• If an invoice is overdue, we may pause work after giving you written notice, and resume once the account is settled.

08 /Client responsibilities

As a Client, you agree to:

• Provide accurate and current information about your business
• Give us timely access to the premises, people, systems and credentials reasonably needed for the audit and the build
• Review Deliverables, including any copy or content, before relying on them or publishing them under your brand
• Ensure you have a lawful basis, and where required consent, to contact the leads and customers your systems will message
• Comply with all laws that apply to your business and campaigns, including the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth) and applicable advertising standards

09 /Third-party platforms

We build inside tools you already own, such as ServiceM8, Jobber, HubSpot, Twilio, Google Calendar, Xero, Stripe and AroFlo. Your use of those platforms is governed by their own terms and pricing.

We do not control third-party platforms. If a provider changes or withdraws a feature or API, we will make reasonable efforts to adapt your systems, but we are not liable for disruptions those changes cause. Significant rework caused by third-party changes may be quoted as a new Engagement.

10 /Automated messaging

Systems we build may send automated messages on your behalf, such as an instant text back to a missed call or a new enquiry, booking confirmations and reminders.

• Messages are sent from accounts and numbers you own
• Opt-out requests, such as STOP replies, are honoured immediately and suppressed from future sends
• You are responsible for ensuring recipients have consented to be contacted, or that you otherwise have a lawful basis to contact them

We do not provide voice AI. Automated systems do not answer phone calls; they follow up by text and email.

11 /AI-assisted work

Some Deliverables, such as drafted copy and follow-up message templates, may be produced with the assistance of AI tools and reviewed by us. AI-assisted output can contain errors, so you should review Deliverables before publishing them. Your data is not used to train AI models.

12 /Intellectual property

• We retain ownership of our pre-existing intellectual property, including our methods, know-how, templates and internal tooling.
• On full payment, Deliverables produced specifically for you become yours. Systems are built in accounts you own, you hold every credential, and workflows are documented for whoever comes after us.
• To the extent any of our pre-existing intellectual property is embedded in a Deliverable, we grant you a perpetual licence to use it as part of that Deliverable.
• You retain all rights in your own branding, content and data.

13 /Data and confidentiality

You own your data. Each party agrees to keep the other’s confidential information confidential and to use it only for the Engagement. Our handling of personal information is described in our Privacy Policy.

14 /No guarantee of results

We stand behind the quality of our work, but we do not guarantee specific business outcomes, including lead volumes, conversion rates, rankings, revenue or return on advertising spend. Performance depends on factors outside our control, including your market, competition, pricing and how enquiries are handled once they reach your team.

15 /Australian Consumer Law

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under that law that cannot lawfully be excluded. Where our liability for breach of a non-excludable guarantee can be limited, it is limited, at our election, to supplying the Services again or paying the cost of having them supplied again.

16 /Limitation of liability

To the maximum extent permitted by law, and subject to section 15:

• Our total aggregate liability arising out of or in connection with the Services is limited to the fees you paid us in the 12 months before the event giving rise to the claim.
• We are not liable for indirect, incidental, special or consequential loss, including lost profits, lost revenue, lost data or business interruption.
• We are not liable for advertising spend or other charges billed to you by third-party providers.
• We are not liable for loss caused by third-party platform failures or changes.

17 /Indemnity

You indemnify Supersonic against claims, losses and expenses (including reasonable legal fees) arising from:

• Content, campaigns or messages sent on your instruction or under your brand
• Your breach of these terms or of any applicable law
• Claims by your customers, leads or staff relating to your business

18 /Termination

• Before a build. Either party may end discussions at any time. If the audit has been delivered, the audit fee remains payable and the plan remains yours.
• Ongoing service. Either party may end the monthly service with 30 days’ written notice.
• For cause. Either party may terminate an Engagement immediately for a material breach that is not remedied within 14 days of written notice.

On termination, outstanding fees become payable, our access to your systems is revoked, and your systems and documentation remain in the accounts you own. Because the systems live in your accounts, they keep running after we step away.

19 /Dispute resolution

These terms are governed by the laws of Queensland, Australia. Before commencing proceedings, the parties will:

• Attempt to resolve the dispute through good-faith negotiation for 30 days
• If negotiation fails, refer the dispute to mediation administered by the Australian Disputes Centre
• If mediation fails, either party may bring proceedings in the courts of Queensland

20 /General provisions

• Entire agreement. These terms, together with our Privacy Policy and any written Engagement documents, are the entire agreement between you and us.
• Severability. If any provision is found unenforceable, the remaining provisions remain in full effect.
• Waiver. Failure to enforce a provision does not waive it.
• Assignment. You may not assign your rights under these terms without our written consent. We may assign ours in connection with a sale or merger of our business.
• Variation. We may update these terms from time to time. The current version is always published on this page, and material changes are notified to active clients with 30 days’ notice.
• Notices. Notices to us go to hello@supersonic.agency. Notices to you go to the email address you provided.

21 /Contact

Questions about these terms can be sent to:

Supersonic
Email: hello@supersonic.agency
Website: supersonic.agency